Refund Policy

30-Day Returns and Exchanges

As part of our standards for 30-day returns and exchanges, our policy provides that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinpath.shop within 30 days after delivery before sending anything back.

For clear guidance on 30-day returns and exchanges, the applicable standard is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Order Cancellation

To explain our approach to order cancellation, the controlling expectation is that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

To keep customer expectations clear about return address, we apply this requirement: the default return address is 524 Valley Ln, Atlanta GA 30328, United States. Do not send a return until return instructions have been issued.

Contact

To explain our approach to contact, our operating standard is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinpath.shop or call 512-949-5267.

Eligibility

To keep customer expectations clear about eligibility, our established approach is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

To keep customer expectations clear about eligibility, our policy provides that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

For a concise explanation of refund timing, the applicable commitment is that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinpath.shop

Phone: 512-949-5267

Physical address: 524 Valley Ln, Atlanta GA 30328, United States